Our goal is for you to be totally satisfied with your purchase!
Therefore, we offer and encourage the sample size portions of our loose leaf teas. This allows our customers to sample new teas at a modest cost. Note that sample size (1 oz) teas are not refundable.
In general, contact us within 15 days of receipt of your shipment (including gifts). Shipping fees will not be refunded unless there is an error on our part. All returns must have return authorization from a Culinary Teas representative before returning. For teaware and accessories, there is a 15% restocking fee. Teas cannot be returned.
Please either contact us or call us at 1-866-799-4005. Please allow 24 hours for a response.