Our goal is for you to be totally satisfied with your purchase!
Therefore, we offer and encourage the sample size portions of our loose leaf teas. This allows our customers to sample new teas at a modest cost. Being a food item, teas are not refundable.
In general, contact us within 15 days of receipt of your shipment (including gifts). Shipping fees will not be refunded unless there is an error on our part. All returns must have return authorization from a Culinary Teas representative before returning, we do not provide pay for return shipping. For teaware and accessories, there may be a 25% restocking fee. Teas and special order items cannot be returned.
Please note; all loose tea is filled by weight and not volume or package size. Some packages may not be filled completely due to the weight of teas selected.
Please either contact us or call us at 1-866-799-4005. Please allow 24-48 hours for a response.